Contact information

Do you have a question? We are available 7 days a week to answer all your questions!

If you would like to return a product or have a question, we are here to help!

In addition to filling out the contact form, there are several other ways to get in touch with us, see below:

Contact Us

We’re here to help! If you have any questions about your order or our shipping policy, please get in touch:

📧 Email: info@luminara-shop.com
📞 Phone: +31 6 19937938
🏢 Store Name: Luminara-shop
Company Name: LMTrade
Chamber of Commerce (KvK) Number: 94707278
VAT Number: NL005103934B84
Business Address: Trondheimstraat 10, 7559 JE, Hengelo, The Netherlands (registration address, not a return address)

Opening Hours:

• Monday – Friday: 8:00 a.m. – 5:00 p.m (ET – Eastern Time, New York)
• Saturday & Sunday: Closed

We aim to respond to your email within 24 hours.

The processing time for an order is usually 1-3 business days. Once the order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.

Delivery time is usually 4-8 business days from the date of shipment, depending on the delivery location and the shipping method selected. However, we strive to deliver your order as quickly as possible.